Developping patterns as a mechanism for assisting the management of knowledge in the context of conducting organisational change

Nikos Prekas (1) , Pericles Loucopoulos (1) , Colette Rolland (2) , Georges Grosz (2) , Farida Semmak (2) , Danny Brash

1 Department of Computation
2 CRI - Centre de Recherche en Informatique de Paris 1

In a business environment that is constantly evolving the management of knowledge is becoming increasingly important. In particular the shareability and repeatability of experience gained in change situations can prove an invaluable tool for the evolving enterprise. We advocate the use of the pattern paradigm as a means to capture and disseminate this type of knowledge. The patterns that we propose are organisational design proposals, where particular emphasis is placed on representing two complementary aspects of change: the ways in which an enterprise can conduct change (the process of change), and the possible states to which this change leads the enterprise (the product of change). Our approach to pattern development is based (a) on the existence of a pattern template and (b) on a cooperative and discussant way of working, so as to ensure that a maximum of knowledge relevant to the domain of interest is captured. The approach is illustrated with examples from a study of change management in the electricity sector, where it is currently being applied.

Domaines: Autre [cs.OH]

Nikos Prekas, Pericles Loucopoulos, Colette Rolland, Georges Grosz, Farida Semmak, et al.. Developping patterns as a mechanism for assisting the management of knowledge in the context of conducting organisational change. Database and Expert Systems Applications, 1999, Florence, Italy. pp.110 - 122, ⟨10.1007/3-540-48309-8_10⟩. ⟨hal-00707619⟩