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Journal Articles Journal of Software Maintenance and Evolution Year : 2011

Key challenges for enabling agile BPM with social software

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Giorgio Bruno
  • Function : Author
Frank Dengler
  • Function : Author
Rania Khalaf
  • Function : Author
Selmin Nurcan
Michael Prilla
  • Function : Author
Marcello Sarini
  • Function : Author
Rainer Schmidt
  • Function : Author
Rito Silva
  • Function : Author

Abstract

Business Process Management is called agile when it is able to react quickly and adequately to internal and external events. Agile Business Process Management requires putting the life cycle of business processes on a new paradigm. It is advocated in this paper that social software allows us to satisfy the key requirements for enabling agile BPM by applying the four features of social software: weak ties, social production, egalitarianism and mutual service provision. Organizational and semantic integration and responsiveness (of the business processes engineering, execution and management activities) have been identified as the main requirements for implementing an agile BPM life cycle. Social software may be used in the BPM life cycle in several manners and using numerous approaches. This paper presents seven among them and then analyzes the 'support' effects between those approaches and the underlying social software features, and the three requirements for Agile BPM.

Dates and versions

hal-00662067 , version 1 (23-01-2012)

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Giorgio Bruno, Frank Dengler, Ben Jennings, Rania Khalaf, Selmin Nurcan, et al.. Key challenges for enabling agile BPM with social software. Journal of Software Maintenance and Evolution, 2011, 23 (4), pp.297- 326. ⟨10.1002/smr.523⟩. ⟨hal-00662067⟩

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