Key challenges for enabling agile BPM with social software

Giorgio Bruno Frank Dengler Ben Jennings 1 Rania Khalaf Selmin Nurcan 2 Michael Prilla Marcello Sarini Rainer Schmidt Rito Silva
1 Department of Economics
2 CRI - Centre de Recherche en Informatique de Paris 1
Abstract : Business Process Management is called agile when it is able to react quickly and adequately to internal and external events. Agile Business Process Management requires putting the life cycle of business processes on a new paradigm. It is advocated in this paper that social software allows us to satisfy the key requirements for enabling agile BPM by applying the four features of social software: weak ties, social production, egalitarianism and mutual service provision. Organizational and semantic integration and responsiveness (of the business processes engineering, execution and management activities) have been identified as the main requirements for implementing an agile BPM life cycle. Social software may be used in the BPM life cycle in several manners and using numerous approaches. This paper presents seven among them and then analyzes the 'support' effects between those approaches and the underlying social software features, and the three requirements for Agile BPM.
Keywords : social software Business Process Management agile BPM
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Journal articles
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https://hal-paris1.archives-ouvertes.fr/hal-00662067
Contributor : Charlotte Hug <>
Submitted on : Monday, January 23, 2012 - 10:47:14 AM
Last modification on : Monday, January 23, 2012 - 1:25:06 PM

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Giorgio Bruno, Frank Dengler, Ben Jennings, Rania Khalaf, Selmin Nurcan, et al.. Key challenges for enabling agile BPM with social software. Journal of Software Maintenance and Evolution, Wiley, 2011, 23 (4), pp.297- 326. ⟨10.1002/smr.523⟩. ⟨hal-00662067⟩

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