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!. !. %nurcan, %. %barrios, %. %grosz, %. , !. Ekd-!-e-!-change et al., %An!electronic!handbook!for!accessing!domain! specific!generic!patterns.!IFIP%WG%8.1%Working%Conference%:%Information%Systems%in%the%WWW% environment34)%S.%Nurcan,%G.%Grosz,%C.%Souveyet.%Describing!business!processes!with!a!guided!use!case! approach.%The%10th%Conference%on%Advanced%Information%Systems%Engineering%CAISE'9822)%C.%Rolland,%S.%Nurcan,%G.%Grosz.%A!unified!framework!for!modelling!coEoperative!design! processes!and!coEoperative!business!processes%A!framework!for!generic!patterns! dedicated!to!the!management!of!change!in!the!electricity!supply!industry%A!framework!for!encapsulating!best! business!practices!for!electricity!supply!industry!into!generic!patterns%Beis,%and%G.%Vgontzas.%The!ELEKTRA!project!:!Enterprise!Knowledge!Modelling!for! change!in!the!distribution!unit!of!Public!Power!Corporation.%%2nd%IMACS%International%Conference% on%Circuits,%Systems%and%Computers%(IMACS7CSC'98),%26729%October%1998,%Pireus,%Greece.%% [N98i]%C.%Rolland,%G.%Grosz,%S.%Nurcan.%Generic!patterns!for!the!ESI!sector.%ELEKTRA%Research%Report% (Projet%ESPRIT%IV),%Centre%de%Recherche%en%Informatique,%Université%Paris%1,%January%1998,%27%pages.%% [N98j]%G.%Grosz,%P.%Loucopoulos,%S.%Nurcan,%C.%Rolland.%The!patterns!model.%ELEKTRA%Research%Report% (Projet%ESPRIT%IV),%Centre%de%Recherche%en%Informatique,%Université%Paris%1,%February%1998,%30%pages.%% [N98k]%C.%Rolland,%G.%Grosz,%S.%Nurcan.%Approach!to!change!process!modelling.%ELEKTRA%Research%Report% (Projet%ESPRIT%IV),%Centre%de%Recherche%en%Informatique,%Université%Paris%1,%March%1998%A!way!of!working!for!change!processes%A!metaEmodel!for!goal!driven!cooperative!work!processes(9%fois)%S.Nurcan.%A!method!for!Cooperative!Information!Systems!Analysis!and!Design:!CISAD.! Second%International%Conference%on%the%Design%of%Cooperative%Systems%(COOP'96),%Juan7Les7Pins,%127 14%juin%1996,%p.6817700.% [N96e]%C.%Rolland,%G.%Grosz,%S.%Nurcan.%Guiding!the!EKD!process.%ELEKTRA%Research%Report%(Projet%ESPRIT% IV),%Centre%de%Recherche%en%Informatique,%Université%Paris%1,%December%1996,%149%pages, Proceedings%of%the%7th%European%Conference%on%Information%Systems,% ECIS'99,%Copenhagen,%Denmark,%June%23725,%1999,%p.5137529.% [N98a]!(8.32)%S.Nurcan.%Analysis!and!design!of!coEoperative!work!processes!:!a!framework.!Information% and%software%technology,%Elsevier,%40:3,%1998,%p.1437156.% [N98b]%S.%Nurcan.%Main!concepts!for!cooperative!work!place!analysis.!Proceedings%of%the%XV.%IFIP%World% Computer%Congress%Telecooperation%Proceedings%of%the%9th% International%Workshop%on%Database%and%Expert%Systems%Applications%(DEXA'98),%August%26728%%2nd%IMACS%International% Conference%on%Circuits,%Systems%and%Computers%(IMACS7CSC'98),%26729%October%1998%Centre%de%Recherche%en%Informatique,%Université%Paris% 1,%February%1997,%118%pages.%% !!! % ! % 197% [N97h]!(1.71)%P.%Loucopoulos,%V.%Kavakli,%N.%Prekas,%C.%Rolland,%G.%Grosz,%S.%Nurcan.%Using!the!EKD! approach!:!The!modelling!component.%ELEKTRA%Athena%Deliverable%(Projet%ESPRIT%IV),%Centre%de% Recherche%en%Informatique,%Université%Paris%1,%July%1997.%% [N97i]%P.%Loucopoulos,%V.%Kavakli,%N.%Prekas,%C.%Rolland,%G.%Grosz,%S.%Nurcan.%PPC!Distribution!Models.% Research%Report,%ELEKTRA%Athena%Deliverable%(Projet%ESPRIT%IV),%Centre%de%Recherche%en% Informatique%% [N95a]%%S.Nurcan,%J.7Y.%GDR7PRC%Communication%Homme7Machine,%GT%8,%Rapport%de%recherche%199471995,%M.% Beaudouin7Lafon,%J.%Coutaz%(ed.)%% [N94]%%B.%Tribollet,%R.%Jaffard,%S.Nurcan%20722%mars%1994.% [N91a]%S.Nurcan,%J.Kouloumdjian.%.%An!Advanced!Knowledge!Base!Management!System!Based!on!the! Integration!of!Logic!Programming!and!Relational!Databases.!Proceedings%of%IEEE,%CompEuro%'91.Kouloumdjian.%.%Integrating!Database!Technology!and!Logic!Programming! Paradigm.%(version%étendue).%In%:%IAE/AIE%90,%The%Third%International%Conference%on%Industrial%and% Engineering%Applications%of%Artificial%Intelligence%and%Expert%Systems,%Charleston%(South7Carolina)%Skokie%(Illinois)%9ème%Séminaire%de% Programmation%en%Logique,%Trégastel,%16718%Mai%1990.%S.Bourgault%et%M.Dinçbas%%CNET,%% Lannion,%%p.%1057126.%% [N90e]%G.7H.Moll,%S.Nurcan,%J.Kouloumdjian.%A!Complex!Object!Logical!Language!Interpreter!for! Relational!Databases!in!the!Framework!of!EPSILON.*ESPRIT%P5307EPSILON%final%report,%March% 1990,%Laboratoire%d'Ingénierie%des%Systèmes%d'Information,%INSA%de%Lyon,%16%pages.%% [N90f]%S.Nurcan,%L.Li,%J.Kouloumdjian.!Integrating!the!KernelEPROLOG!Interface!(hybrid!approach)!in!the! EPSILON!environment.%ESPRIT%P5307EPSILON%final%report,%March%1990,%Laboratoire%d'Ingénierie%des% Systèmes%d'Information,%INSA%de%Lyon, p.14, 1413.
URL : https://hal.archives-ouvertes.fr/hal-00707949

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J. Témoignage-de and . Leroux, Information chez AELIA, groupe Hachette Distribution Services Diplômé du MBA CAAE Soir, Canada, 2002.

!. Les, !. , !. , !. , !. Évolué et al., ! L'arrivée! des! ERP! a! également! bouleversé! les! organisations! et! les! processus.! Le! recours! à! l'infogérance! ou! «!l'extraterritorialité!

!. La, !. , !. , !. , and !. Dsi-!, hui! en! trois! segments!:! Il! faut! d'abord! assurer! le! fonctionnement!quotidien!du!système!d'information,!qui!ne!s'arrête!jamais

!. Le, !. Dsi-!-est-!-un, and . Ingénieur, ! Il! doit! construire! et! urbaniser! sans! cesse! le! système! d'information! pour! répondre!aux!exigences!à!court!et!moyen!terme.!Chacune!des!couches!fondamentales!(technologiques,! applicatives,! informationnelles)! doit! être! solide! et! évolutive

!. Le, !. Dsi-!-est-!-un-!-organisateur, and !. , ! Il! contribue! par! sa! connaissance! des! processus!à!l'évolution!de!l'organisation.!La!dépendance!grandissante!des!processus!et!!métiers!visYàY vis! du! système! d'information! implique! une! forte! implication

!. Le, !. Dsi-!-est-!-un, !. , and !. Projet, !Il!joue!un!rôle!grandissant!dans!la!mise!en!place!des!grands!projets! d'entreprise.! Présent! sur! la! maîtrise! d'oeuvre,! son! assistance! à! la! maîtrise! d'ouvrage! est! appréciée

!. Le, ! Il! doit! gérer! des! projets,! des! hommes,! des! compétences,! des! budgets,!des!contrats,!des!partenaires,!des!contraintes!réglementaires!et!bien!sûr!une!usine

!. Le, !. , and !. La, entretien! permanent! qu'il! convient! d'animer! par! des! formations,! des! contacts! réguliers! avec!l'extérieur!ou!le!recrutement!de!profils!adéquat

!. Le, !. Dsi-!-est-!-un, !. , !. Un-!-pédagogue.-!-l-place, !. Le et al., nouveau!service!ou!un!nouvel!outil!;!soit! pour!analyser!leurs!souhaits!de!mise!en!place!de!nouveaux!outils

!. Le and . De, En! effet,! l'innovation! est! parfois! liée! à! la! capacité! des! systèmes! d'information! à! transformer! une! idée! en

!. Le, !. , !. , and !. , !Cette!notion!d'agilité!peut!se!définir!au!niveau!des! systèmes! d'information! comme! la! capacité! à! greffer! de! nouveaux! services,! la! capacité! à! intégrer! facilement! de! nouveaux! processus,! à! accompagner! une! évolution! erratique! (fusion,! acquisition)! pour

!. Le, !. Dsi-!-est-!-un, !. , !. Il, !. De-!-service et al., non! fonctionnement! des! systèmes! d'information.! La! dépendance! des! systèmes! d'information! visYàYvis! de! l'entreprise! rend! celleYci! très! vulnérable! en! cas! de! panne! majeure! et! prolongée.! Il! s'agit! d

!. Le, !. Dsi-!-s-'inscrit, and . De, !plus!en!plus!strict.!Il!doit!ainsi!répondre!de!la!bonne! utilisation!des!moyens!mis!à!disposition!des!utilisateurs,!notamment!le!respect!des!licences,!déclarer!à! la! CNIL! les! données! personnelles! stockées! dans! les! systèmes

!. Le, !. , !. Dsi, !. Pour, and !. , !il!s'agit!d'un! état! dans! l'état,! doté! d'un! système! assez! opaque,! très! cher! et! intégrant! des! outils! beaucoup! trop! complexes,! peu! évolutifs! dont! on! est! tous! dépendants! pour! le! moindre! projet.! Pour! d'autres,! il! s'agit! d'un!service!essentiel!au!bon!fonctionnement,!à!l'innovation

À. , !. , !. Dsi-!-peut, !. , !. et al., ! Certains! laissent! à! des! entités! distinctes! le! soin! d'assurer! certains! de! ces! rôles,! pour! mieux! se! concentrer!sur!quelques!rôles.!Il!s'agit!notamment!des!entités!de!type!maîtrise!d'ouvrage,!direction!de! projet,!organisation!et!projets